Refund policy

Returns & Refunds

We build gear meant to be used for years, and we want you to be glad you bought it. If something isn't right, here's how we'll handle it.

30-day returns

You have 30 days from the day your order is delivered to return it for a refund. To qualify, items need to be unused, in the condition you received them, and in their original packaging.

To start a return, email Orders@agedandore.com with your order number. We'll reply with return instructions and the correct address. Please don't ship anything back before hearing from us, as returns sent without authorization may not make it to us.

What can't be returned

• Custom and engraved pieces. Anything personalized is made just for you, so it can't be returned unless it arrives damaged or we made an error.
• Used drinkware and vessels. For hygiene reasons, we can't accept Bottle Flights, Flight Bottles, decanters, or glassware that have been filled or used, or humidors that have held cigars.
• Consumables once opened.
• Gift cards.

Arrived damaged or not right?

Glass travels, and occasionally it has a rough trip. If anything arrives damaged, defective, or incorrect, email Orders@agedandore.com within [14] days of delivery with your order number and a photo. We'll send a replacement or refund you, at no cost to you. In most cases you won't need to send the damaged item back.

Refunds

Once your return arrives and is inspected, we'll email you to confirm. Approved refunds go back to your original payment method within [5–7] business days. Your bank or card issuer may take a few more days to post it.

If it's been longer than that, check with your bank or card company first, then reach out to us at Orders@agedandore.com and we'll track it down.

Exchanges

Want a different size or style? Email us before sending anything back and we'll sort out the simplest route, usually a return for refund plus a new order so you're not left waiting.

Gifts

If your order was marked as a gift and shipped directly to you, we'll issue a gift card for the value of the return once it arrives. If it wasn't marked as a gift, the refund goes back to the original purchaser's payment method.

Return shipping

Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend a tracked service, since we can't refund returns that don't reach us.

International orders

The same policy applies. Return shipping, duties, and taxes on international returns are the customer's responsibility. [UK customers: see note below.]

Wholesale orders

Wholesale purchases are covered by the terms of your wholesale agreement, not this policy. Contact your Aged & Ore rep with any issues.

Questions

Orders@agedandore.com. A real person on our team will get back to you.